Refund policy

We want you to love what you wear. If something isn't right, we'll fix it.

30-day returns. If you're not happy with your order for any reason, email us at shop@matters.com within 30 days of delivery and we'll send return instructions. Once we receive the item back in original, unworn condition, we'll issue a full refund or send a replacement — your choice.

Return shipping. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect — in those cases we cover it. Please use a trackable service; we can't refund items that never arrive.

Damaged, misprinted, or defective items. Email a photo to shop@matters.com and we'll replace it free, right away. No return needed.

Wrong size? Email us within 30 days and we'll arrange an exchange. Check the size guide on each product page before ordering — our items run true to size unless noted.

Order changes and cancellations. Orders go into production quickly. Email us within 24 hours of ordering to change or cancel; after that we may not be able to stop it, but the 30-day return policy still applies.

Refunds. Once your return is received and inspected, approved refunds go back to your original payment method within 5–10 business days. Refund timing after that depends on your bank or card issuer.

Lost or stolen packages. If tracking shows your package as delivered but you don't have it, contact us — we'll work with the carrier and, in most cases, replace your order. If a package is returned to us because of an incorrect address, we'll reship once you confirm the correct one.

Questions: shop@matters.com